Privacy Policy

We are committed to preserving the privacy of all visitors to our website at (the “Website”). Please read the following privacy policy to understand how we use and protect information that you provide to us. By using our Website you agree to the collection, use and disclosure of your information under the terms of this policy.

This Privacy Policy should be read in conjunction with the Website Terms of Use and any capitalised term not defined in this Privacy Policy shall have the meaning given to that term in the Website Terms of Use .

1. Who we are

The Website is operated by Ltd (“We” or "WCFMC"). We are a limited company registered in England and Wales under company number 07455738 and have our registered office at 17 Northumberland Square, North Shields, Tyne and Wear, England, NE301PX. Our main trading address and principal place of business is at Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, Tyne and Wear, NE1 1JF. Please visit the Contact Us page on this website for our contact details.

2. How we collect information

If you register to use our Website you will be asked to provide certain information about yourself including your name, email address and contact details.

If you use our Website we will collect information contained in your request which will include your car registration number, mileage, last service date, postcode and details of the work you need to be undertaken.

We may also collect any other information you submit via any online forms or other interactive areas that appear on our Website from time to time. This includes information contained in any Listing, or Request you post on the Website or which is contained in any message you transmit via this Website.

We may collect information about you if you contact us offline, for example by telephone, fax, email or post.

We may collect information about your usage of our Website.

We also use Cookies.

3. What we use your information for

Your information will be used to provide you with access to our Website and to supply you with any information or services you request. In particular:

If you are requesting a quote for a Service Plan we will use your vehicle details to determine a service schedule, and share this information with the appropriate Service Plan Dealer for whom you are requesting the service from.

If you decide to purchase a Service Plan then your name, address, contact details, vehicle service schedule, and vehicle details may be shared within the Service Plan Dealer. This is for them to contact you, and arrange your service, and/or to notify you of upcoming service changes etc.

If you are a member of the Service Plan Dealer Network your address and contact details will be available to Drivers who have purchased a Service Plan.

If you register with us and have consented to receive such information, we may use your details to provide you with, or permit selected third parties to provide you with, information about goods, services and offers we feel may interest you.

If you register with us we may use your information to contact you for feedback on your use or our products, services or our Website.

We may also use and analyse the information we collect so that we can administer, support, improve and develop our Website and the products and services we offer.

4. With whom we may share your information

We will share your information with other users of the Website in the ways described in section 3 above.

If you have consented to receiving marketing information from selected third parties, we will share your information with third parties so that they can provide you with information about the products and services they offer.

We may allow third party providers and contractors who supply services to us or who process information on our behalf (for example our payment provider and website hosts) incidental access to your information. We will ensure that they keep your information secure and do not use it for their own purposes.

We may share your information with another organisation which buys our business or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.

We may pass aggregate information about the usage of our Website to third parties but this will not include information that can be used to identify you.

We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

Unless permitted or required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

5. Cookies

Cookies are small text files which are transferred from our Website and stored on your computer's hard drive. They enable our Website to “remember” who you are. Please refer to our Cookies Policy for details of the Cookies use on our Website.

By registering to use our Website you are consenting to us using cookies in the ways described in our Cookies policy.

You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this Website.

6. Our responsibilities

We are responsible for all use we make of the information you provide to us and for ensuring that we only use and disclose your information in accordance with the terms of this Privacy Policy and applicable laws.

If you are a Driver and request Service Plan Dealers to provide Quotes or undertake work for you, you understand and agree that those Service Plan Dealers (and not WCFMC) are solely responsible for their use of your information. Whilst we ask all Service Plan Dealers to act responsibly and to comply with all applicable data protection and privacy laws we cannot accept any responsibility for their use of your information. If you are a Driver and have questions or concerns about any Service Plan Dealer 's use of your information, please raise the matter with the Service Plan Dealer in question in the first instance.

7. Your Rights

You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10.

You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You have the right to opt out of receiving any marketing material from us or any third party at any time.

8. Security and retention of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as we need it for the purposes set out in this policy, or as otherwise required by law.

9. Changes to our privacy policy

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit our Website.

10. Links

If you follow a link from any of our Website to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

11. Further Information

If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us by email on [email protected] or write to Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, Tyne and Wear, NE1 1JF.

Further information about data protection issues can be found on the Information Commissioner’s site at

This Privacy Policy was last updated on 15 February 2018.